BPO Services – Orange Consultancy

We do International and Domestic BPO Services

Customer Support and Call Centers

Inbound customer service

It refers to the process of receiving and addressing incoming communications, inquiries, and requests from customers or clients. These interactions can occur through various communication channels, including phone calls, emails, live chat, social media, and in-person visits.

Outbound sales and telemarketing

Outbound sales and telemarketing are strategies used by businesses to proactively reach out to potential customers or clients with the goal of generating leads, making sales, and promoting products or services

Technical support

Technical support, often referred to as tech support or IT support, is a service provided by individuals or teams with expertise in technology and computer systems.

Helpdesk services

Helpdesk services, also known as IT helpdesk or technical support services, are dedicated support channels provided by organizations to assist users, employees, or customers in resolving technical issues, answering inquiries, and providing assistance related to hardware, software, or IT systems.

Data Entry and Data Processing

Data entry and validation

Data entry and validation is the process of entering, verifying and checking data to ensure its accuracy, integrity, and compliance with predefined criteria, rules, or standards. It identifies errors, inconsistencies, or anomalies in the data.

Data cleansing and data enrichment

Data cleansing and data enrichment are essential data management processes used to improve the quality, accuracy, and usefulness of data within an organization. While data cleansing focuses on correcting and removing errors or inconsistencies in existing data, data enrichment involves enhancing data by adding valuable, supplementary information

Data mining and data analysis

Data mining and data analysis are two interrelated processes used to extract valuable insights, patterns, and knowledge from large volumes of data. These processes are essential for making informed decisions, identifying trends, and gaining a deeper understanding of complex datasets.

Human Resources Outsourcing

Recruitment and staffing

Recruitment and staffing are essential processes within human resource management that focus on acquiring, selecting, and placing qualified individuals into vacant positions within an organization. These processes are critical for ensuring that an organization has the right talent in the right roles to meet its business objectives and growth goals

Payroll processing

Payroll processing is a critical aspect of human resource management that involves the calculation, disbursement, and record-keeping of employee compensation, including salaries, wages, bonuses, and deductions.

Employee benefits administration

Employee benefits administration is the process of managing and overseeing the various benefits and compensation programs provided to employees within an organization. These benefits can include health insurance, retirement plans, paid time off, and other non-salary perks.

Human Resources Management System

Implementing a Human Resources Management System (HRMS) or Human Resources Information System (HRIS) is a significant undertaking that can streamline HR processes, improve data accuracy, enhance employee experiences, and support data-driven decision-making within an organization.

Healthcare Outsourcing

Medical billing and coding

Medical billing and coding are essential processes in the healthcare industry that involve translating medical services and procedures into standardized codes for billing and insurance purposes. These processes play a crucial role in ensuring accurate and timely reimbursement for healthcare providers and facilitating smooth interactions between healthcare facilities, insurance companies, and patients

Medical transcription

Medical transcription is the process of converting spoken or dictated medical reports into written or electronic text documents. These transcribed documents become part of a patient's medical record and are used by healthcare professionals for various purposes, including documentation, reference, and communication. Medical transcriptionists play a vital role in ensuring the accuracy and integrity of patient records.

Health Information Management

Health Information Management (HIM) is a vital discipline within the healthcare industry that focuses on the acquisition, organization, storage, retrieval, and security of patient health information. HIM professionals play a crucial role in ensuring the accuracy, accessibility, and confidentiality of healthcare data, which is essential for effective patient care, administrative processes, and decision-making.

Insurance Outsourcing

Claims processing

Claims processing is a critical function in the insurance industry, particularly in health insurance, property and casualty insurance, and other types of insurance coverage. It involves the evaluation, verification, and settlement of claims submitted by policyholders or beneficiaries.

Policy administration

Policy administration refers to the set of processes and activities involved in managing insurance policies from their inception to termination. This critical function is typically performed by insurance companies or third-party administrators and is essential for maintaining accurate and up-to-date policy information, ensuring compliance with regulations, and providing efficient customer service.

Underwriting support

Underwriting support refers to the processes and services that assist insurance underwriters in evaluating and assessing the risks associated with insurance applications. Insurance underwriters are responsible for determining whether to accept, modify, or decline insurance applications based on their assessment of risk factors.

Human Resources Management System

Travel and Hospitality Services

Reservation and booking services

Reservation and booking services are processes and systems that facilitate the scheduling, allocation, and management of various resources, services, or accommodations. These services are used across various industries, including hospitality, travel, transportation, entertainment, and more, to enable customers to secure appointments, reservations, or bookings for their desired services or experiences.

Customer inquiries and support

Customer inquiries and support are essential components of a business's customer service strategy. They involve addressing customer questions, concerns, and issues to provide information, assistance, and solutions.

Loyalty program management

Loyalty program management involves the planning, implementation, and ongoing administration of customer loyalty programs designed to reward and retain customers. These programs are used by businesses across various industries to encourage repeat purchases, increase customer engagement, and build long-term customer relationships.

Language Services

Translation and localization

Translation and localization are essential processes for adapting content, products, and services to meet the linguistic, cultural, and regional preferences of target audiences in different regions and markets. These processes are crucial for global businesses and organizations aiming to communicate effectively and resonate with diverse audiences.

Interpretation services

Interpretation services involve the oral or sign language conversion of spoken or signed content from one language to another, enabling communication between individuals who speak different languages. Interpretation services play a crucial role in various settings, including business meetings, conferences, healthcare facilities, legal proceedings, and international diplomacy.

Multilingual customer support

Multilingual customer support is a service that provides assistance and assistance to customers in multiple languages, catering to the diverse linguistic needs of a global or multilingual customer base. This type of customer support is essential for businesses and organizations with customers who speak different languages, ensuring effective communication and enhancing customer satisfaction.